Refund and Return Policy

At CCTV FOCUS UK, we want to ensure that our customers have a seamless and satisfying experience with our products and services. We understand that sometimes circumstances may arise where a refund or return is necessary, and we are here to assist you every step of the way. Please take a moment to familiarize yourself with our Refund and Return Policy outlined below:

  1. 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all our CCTV products. If for any reason you are not completely satisfied with your purchase, you can return the item(s) within 30 days of the delivery date for a full refund. Please note that the product must be in its original condition and packaging, including all accessories and documentation, to be eligible for a refund.

  2. Returns Procedure: To initiate a return, please contact our friendly customer support team via email or phone. They will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number. This RMA number is essential and must be included with your returned item(s) to ensure smooth processing.

  3. Return Shipping Costs: For returns due to a change of mind or non-defective items, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service and retaining the shipping receipt until your return is processed. In cases where the return is a result of our error or a defective product, we will cover the return shipping costs.

  4. Refund Processing: Once your returned item(s) is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 business days, and the credit will be automatically applied to your original payment method. Please note that it may take additional time for the refund to appear on your account statement, depending on your bank or credit card provider.

  5. Non-Returnable Items: Certain items are non-returnable for hygiene or safety reasons, such as opened software, damaged or used items, and customized products. Please contact our customer support team if you have any questions regarding the return eligibility of a specific item.

  6. Warranty and Technical Support: All our CCTV products come with a manufacturer’s warranty, which covers defects in materials and workmanship. If you encounter any issues with your purchased product(s), please reach out to our customer support team. They will assist you in troubleshooting or arranging repairs or replacements covered by the warranty.

We value your satisfaction and strive to provide exceptional products and services. If you have any further questions or concerns about our Refund and Return Policy, please don’t hesitate to contact us. Our dedicated team is always ready to assist you and ensure that you have a pleasant shopping experience with CCTV FOCUS UK.

Thank you for choosing CCTV FOCUS UK!