Privacy Policy for CCTV Focus

Privacy Policy

1. Company Information

CCTV Focus operates as a trading name of CCTV Focus UK, registered in England and Wales under company number 12600570. This privacy policy explains how we handle your personal data in line with UK GDPR regulations when you interact with our services, whether through our website, communications, or installations.

2. Data We Collect

We collect personal data in the following circumstances:

• When you contact us via our website, by email, or by telephone.
• When you purchase our services or products.
• When you visit our website (via cookies and analytics).
• When you are recorded by CCTV systems we have installed.

Types of Data We Collect:

• Personal information: such as your name, email address, telephone number, and postal address.
• Transaction information: such as payment details and service history.
• Technical information: such as your IP address, browser type, and device information.
• CCTV footage (where applicable).

Why We Collect This Data:

• To process and deliver your orders or services.
• To provide customer support and respond to your enquiries.
• To improve our website and services.
• For security purposes (e.g., CCTV footage).

3. Sharing Your Data

We may share your data with third-party service providers who assist us in delivering our services. These may include:

• Payment processors.
• Web hosting and IT providers.
• Marketing services (for communications).

We only work with trusted third parties who comply with data protection laws and take appropriate steps to safeguard your data.

4. Your Rights

Under UK GDPR, you have rights regarding your personal data, including:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can ask for any incorrect data to be corrected.
• Erasure: You can request that we delete your personal data when it is no longer required.
• Objection: You can object to the processing of your data in certain circumstances.

To exercise these rights, please contact us using the details below.

5. How We Protect Your Data

We take data security seriously and implement appropriate measures to safeguard your personal data. These measures include:

• Data encryption and secure servers.
• Regular security assessments and audits.
• Access controls to restrict unauthorised access.

In the event of a data breach, we have procedures in place to notify the relevant authorities and those affected, as required by law.

6. Data Retention

We only retain personal data for as long as it is necessary for the purposes it was collected, and in accordance with legal requirements. For example:

• Customer information: Retained for the duration of the service and any applicable legal retention period.
• CCTV footage: Retained for up to 30 days, unless required for legal or investigative purposes.

7. Cookies and Analytics

Our website uses cookies to enhance your browsing experience and to gather data for performance analytics. You can manage your cookie preferences through your browser settings.

We also use third-party analytics tools to understand how our website is used and to improve its functionality. This information is anonymised where possible.

8. International Data Transfers

If we transfer your personal data outside of the UK, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data in line with UK GDPR requirements.

9. Contact Us

If you have any questions about this privacy policy or would like to exercise your rights, please contact us at:

CCTV Focus UK
Email: admin@cctvfocus.co.uk
Phone: 0121 695 1199
Address: West Midlands Office, 330 Sarehole Road, Birmingham B28 0AQ