Privacy Policy
Privacy & Cookies
Privacy & Cookies Policy
Effective: June 2025
CCTV Focus UK – 330 Sarehole Road, Hall Green, Birmingham, B28 0AQ
📞 0121 695 1199 | ✉️ [email protected]
Your Privacy Matters to Us
At CCTV Focus UK, safeguarding your personal data is a priority. We are committed to handling your information responsibly, transparently, and in line with current data protection laws. Whether you visit our website, contact us by phone, or use our services, this notice explains:
What personal data we collect
How and why we use it
How we keep your data secure
Your rights regarding your information
How We Use Your Data
We may process your personal data for the following reasons:
To provide products and services to you
To personalise your website experience and advertisements
To verify your identity
To detect and prevent fraud or other criminal activity
To contact you (with your consent) about offers and updates
For internal research to better understand our customers
To support customer service interactions
Where required by law or to support legal proceedings
Marketing & Promotions
With your consent, CCTV Focus UK may contact you by email or text with news, offers, or updates on products or services we think you’ll find useful. You may opt out at any time by emailing us at [email protected].
Sharing Your Information
We may need to share your data with carefully selected third-party service providers such as:
IT, marketing, and logistics providers
Payment processors and website hosting services
These partners are required to handle your data securely and only for agreed purposes. We do not sell or rent your data to other organisations.
We may also share your information with legal or regulatory bodies where required for:
Compliance with legal obligations
Crime prevention or investigation
Protection of public interests or legal rights
What Personal Data We Collect
We may collect and process:
Name, date of birth, and contact details (email, address, phone)
Order history and payment preferences
Technical data such as cookies and device/browser usage
Communication and marketing preferences
Feedback, survey responses, or messages
Public data from social media (if relevant to your inquiry)
Our website and services are not intended for children, and we do not knowingly collect data from anyone under the age of 16.
Cookies & Tracking Technologies
We use cookies to enhance your browsing experience. These small data files help us:
Understand how you interact with our website
Tailor ads to your interests
Improve our website’s functionality
Cookies do not store personal details such as your name or address. You can manage or disable cookies in your browser settings.
Managing Cookies
You can control or disable cookies by adjusting your browser settings. Visit your browser’s support section to learn how.
Disabling cookies may affect how our website functions for you.
Google Analytics
We use Google Analytics to gather anonymous information about how visitors use our site. This includes pages viewed, time spent on site, and general visitor behaviour. The data collected is anonymous and used only for statistical purposes.
To learn more, visit: Google’s Privacy & Terms
Call Recording
To maintain service quality and assist with training, telephone calls may be recorded.
Data Retention
We only retain personal data for as long as necessary. Typically, data will not be held for longer than 5 years, unless required for legal, financial, or regulatory reasons.
Keeping Your Data Secure
Our data security measures include:
Encrypted data transfers
Ongoing cybersecurity monitoring
Regular testing and auditing of our systems
Employee training on data protection
Controlled access to sensitive information
Your Rights
Under UK data protection law, you have the right to:
Request access to your personal data
Correct inaccurate or incomplete data
Withdraw consent (where applicable)
Request deletion of your data (subject to legal conditions)
Object to data processing for direct marketing
To exercise your rights, please contact us via the details below.
Contact Us
If you have any questions about how your data is handled, or if you’d like to make a request under data protection law, you can contact us at:
CCTV Focus UK
330 Sarehole Road, Hall Green, Birmingham, B28 0AQ
📞 0121 695 1199
✉️ [email protected]
Complaints
If you’re not satisfied with how we handle your data, you have the right to contact the UK’s data protection authority:
Information Commissioner’s Office (ICO) – www.ico.org.uk