CCTV Focus UK Aftercare
For immediate support please see the Technical Support and Self-Help guides below. If you require further help, please complete one of the forms below.
Something extra for your existing security system?
- Smart Alarm Integration
- Add More Cameras
- Upgrade to HD or 4K Cameras
- Extended Warranty & Maintenance Plans
- Motion Alerts & Notifications
- Remote Viewing Setup
Support for Your Current System
Something extra for existing system support
Need Help? Explore Our Support & Guides
Our comprehensive library of self-help guides are available for download. Simply click on your device below to discover a tailored guide to help you problem solve immediately.
CCTV on my phone or tablet
- Our Mobile Phone and Tablet Guide will assist with the following questions.
- Which app should I use?
- I’ve got a new phone how do I add the CCTV?
- How do I add my CCTV to another mobile device?
- Forgotten app password
- How do I view live CCTV on my mobile?
- How do I view CCTV recordings on my phone?
- How do I download and share footage?
- How do I share my CCTV with an authorised person? Download Sharing your CCTV Cameras
- I can’t view CCTV when I’m away from home (Hikvision DVR or NVR) Download Switch to Hik-Connect Guide
- I can’t view CCTV when I’m away from home (QVIS, ONY-X or SPRO) Download Remote Viewing Problem Guide
- The Time on My CCTV is Not Correct Download Adjust the Time on Hikvision
CCTV on my phone or tablet
- Our Mobile Phone and Tablet Guide will assist with the following questions.
- Which app should I use?
- I’ve got a new phone how do I add the CCTV?
- How do I add my CCTV to another mobile device?
- Forgotten app password
- How do I view live CCTV on my mobile?
- How do I view CCTV recordings on my phone?
- How do I download and share footage?
- How do I share my CCTV with an authorised person? Download Sharing your CCTV Cameras
- I can’t view CCTV when I’m away from home (Hikvision DVR or NVR) Download Switch to Hik-Connect Guide
- I can’t view CCTV when I’m away from home (QVIS, ONY-X or SPRO) Download Remote Viewing Problem Guide
- The Time on My CCTV is Not Correct Download Adjust the Time on Hikvision
Still need help after reading our guides?
Please complete the support form above, and our team will aim to respond within 48 hours.
Technical Support Hours:
Monday to Friday – 9:00 AM to 5:00 PM
0121 695 11 99